Policies

About Us

Dani's cosplay Supplies want to offer hassle-free shopping of all your costume, craft and sewing needs. If you have any suggestions or comments please email us at dani@cosplaysupplies.com.

Making A Purchase

Making a purchase could not be easier. Just browse our Catalog, and add the items you wish to buy into the shopping cart. When you have finished your selection, please submit your shopping cart to us.

In most cases, our system will verify the order automatically, and process your payment on the spot. In some special cases we will review your order and contact you by phone or email to confirm delivery charges (if any), shipping date and payment details.

Payment methods:

• Visa and Mastercard: We accept Visa and Mastercard payments directly online, by phone, email or fax.
  For security reasons, we can only ship to the address on file with the credit card company.
  All credit card charges will be in US dollars (for US and overseas purchasers) or CANADIAN dollars (for Canadian purchasers). If your card is in another currency, the charge will be converted from CDN$ or US$ to your local currency by your card issuer. Cosplaysupplies.com has NO control over the exchange rate they will use.
• Pay-Pal: You will need a (free) Pay-Pal account. They will process the payment and notify us. See www.paypal.com for more details. Setting up an account with them only takes a couple of minutes. Process the payment to dani@cosplaysupplies.com
• Money order, draft or cheque by mail: order will be processed when cheque clears. Canadian banks take up to 1 month to clear cheques from US banks. (Do NOT mail cash). When issuing us a US Dollar Draft or Money Order, please make sure to ask for an INTERNATIONAL one.
• Bank transfer: Most banks currently offer web-based Interac bank transfers. We will provide you with our banking info if you choose this option.
• Pick-up: you can save time and money if you can prepay your order and pick-up at our premises. You will be notified of our address when the order is ready. We are located in the south-west area of Toronto.

Halloween season

If you specify a deadline in your order (On time for Halloween, for example) we'll do our very best to meet your deadline, and will notify you well in advance if we are unable to do so.

Delivery Schedule

We deliver right away any products we have in stock. For out of stock items we will notify you of the expected delivery date.

Back Orders

If your item is not in stock, we will back order it for you and deliver when available. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

USA and Overseas customers will not be charged any tax.
Canadian customers will be charged GST or HST based in their province of residence.
There are no customs fees on orders to USA and CANADA.
Please see our Frequently Asked Questions regarding Importing Duties and Taxes.

Billing and Shopping Cart Calculation Errors

Despite our best efforts when designing this system, calculation errors may appear. If an order is grossly undervalued due to a database or calculation error, we reserve the right to cancel it, even if it has been fully paid for. We will of course process a full refund in this case.

Availability

Our goal is to keep availability information on site as accurate and up-to-date as possible. Some data is refreshed in real time, some is updated once a day and other must be consulted manually. There is a chance (particularly with items marked as Low Stock) that an item may become unavailable after an order is accepted. In that case we'll contact the customer and look for the best possible alternative.

Credit Card Security

We follow the guidelines setup by the Credit Card issuers. See www.paypal.com for details on their privacy and security.

Guarantee and Returns Policy

We take great care when preparing orders, and look for products of the best possible quality. Exchanges will be processed on the event of delivering the wrong item, or delivering a damaged item, and only apply towards the same original item. No exchanges for different products, no cash refunds, and no refund of shipping charges. While we do our best in looking for a delivery service to match your needs, we won't accept returns due to shipments missing a deadline.

Privacy Policy

Dani's Cosplay Supplies does not disclose buyers' information to third parties.

Pricing Policy

We'll try to MATCH or BEAT prices from retail stores. If you see better prices somewhere else, please bring it to our attention. We'll try our best to beat or match them. In some cases we might not be able to do it, particularly when a competitor is running a time-limited special sale. Please bear in mind we are trying to offer the best possible prices year-round instead of time limited offers. Shipping and handling costs (included in most items in our site) must be also taken into account.