Most orders are shipped out of our warehouses in Colorado, Missouri, and Toronto. By default we pick the closest warehouse to your location with available stock. In some cases your order may be split up into multiple packages if more than one warehouse is required to fill your order. If this happens it will be indicated on your order status under “Notes”. In some cases we will ship cross border if it means you can get your order sooner, however you will not be billed duties for this! We cover the duties if that situation happens.
Depending on the items ordered, it can take 2-5 business days for our warehouses to process your orders for shipping. If you require your order by a certain date, please notify us first and we will do our best to accomodate you.
Customs for orders crossing the US/Canada border are already taken care of in advance so you don’t have to worry about C.O.D. from the couriers.
International orders are subject to the customs and taxation laws of their country.
Shipping and Handling is included in the cost of most products and this is detailed on each product page. If shipping is not included in the price, it will be specified on the product page. Certain items that are classified as overweight or oversized need to be custom quoted for shipping and the system will forward your order to our team before approving it for payment.
Please note for orders going to an extended delivery area, extra fees may apply.
Small Order Processing Fee
A fee of $5-$8 may be applied to certain orders under $25. This fee will be clearly shown in your cart before checkout.
Be default, orders are sent by standard ground shipping. If you require a faster service you can submit your order for review (click the glasses icon on the checkout page) before paying and ask us for an express shipping quote. Let us know when you need your order by so we can give a more accurate cost evaluation.
Shipping Calculation Errors
Our automated system is not perfect and in special circumstances, a calculation error may occur. Our team will notify you if this happens and provide options for proceeding.
Ship-To Address Discrepancies with Paypal Shipping Address
We use the address you entered on our order form even if it is different from your Paypal default shipping address. However to avoid confusion, you can add your alternate shipping addresses to your Paypal profile and use those the next time you order from us. That way both your confirmation from Cosplay Supplies, and confirmation from Paypal will show the same address and you won't have to panic!
Please see our Frequently Asked Questions for additional information.